We collect the following personal information when you create an account or place an order:
Name
Email address
Phone number
Delivery address
User account ID
This information is required to create your account, process orders, and provide customer support.
We collect:
Purchase history
Order details
Transaction timestamps
We do not store payment card or UPI details. Payments are processed securely by third-party payment providers.
With your permission, we may temporarily access precise location during checkout to:
Autofill your delivery address using Google Maps
We do not store GPS coordinates. Location access is optional and you may manually enter your address instead.
Users may upload:
Product reviews
Review photos
Uploaded photos are visible to other users as part of product reviews.
We collect information about how users interact with the App, including:
App interactions (views, cart actions, checkout)
In-app search history
This data helps us operate features and improve user experience.
We may send:
Transactional emails (order confirmations, account notices)
In-app notifications and push notifications related to orders and services
To improve stability and performance, we collect:
Crash logs
Diagnostic and performance data
This data is collected using Firebase services.
We collect device identifiers such as:
Firebase Installation ID
App instance identifiers
These are used for app functionality, analytics, security, and fraud prevention.
We use collected data for:
App functionality and order fulfillment
Account creation and management
Customer support and communication
Analytics and app improvement
Security, fraud prevention, and compliance
Diagnosing crashes and fixing bugs
We do not sell user data.
We do not share personal data with advertisers.
We may use trusted service providers (such as Firebase, Google Maps, and payment gateways) that process data on our behalf to:
Provide analytics
Enable maps and address autofill
Process payments securely
These providers are required to protect your data.
We implement appropriate technical and organizational measures to protect your data, including:
Encryption in transit
Secure access controls
However, no system is 100% secure.
Account and order data is retained as long as your account is active
Some transaction data may be retained for legal or tax compliance
Diagnostic data is retained for performance and security analysis
You may delete your account and associated data at any time:
From the App: Profile → Delete Account
From the website: https://neptchgaming.com
When deleted:
Personal data and order history are removed within a reasonable timeframe
Certain records may be retained if required by law
If you cannot access your account, contact us at:
???? info@neptchtopup.com
Neptch is not intended for children under 13. We do not knowingly collect data from children.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
If you have questions about this Privacy Policy or your data, contact us at:
info@neptchtopup.com
https://neptchgaming.com