By using Neptch, you agree to follow these terms:

1. Customers must provide correct personal and delivery information.

2. Orders placed on Neptch are considered final once confirmed.

3. Customers must accept deliveries they place unless there is a valid issue.

4. Fake orders, order refusal, or misuse of COD is strictly prohibited.

5. Neptch may block accounts for repeated cancellations or fake orders.

6. Prices, availability, and offers may change without notice.

7. Neptch is a platform that connects customers and sellers.

8. All disputes will be handled under Nepal law.