Privacy Policy

Privacy Policy – Neptch Online Shopping App

1. Information We Collect

a. Personal Information

We collect the following personal information when you create an account or place an order:

  • Name

  • Email address

  • Phone number

  • Delivery address

  • User account ID

This information is required to create your account, process orders, and provide customer support.

b. Purchase & Order Information

We collect:

  • Purchase history

  • Order details

  • Transaction timestamps

We do not store payment card or UPI details. Payments are processed securely by third-party payment providers.

c. Location Information

With your permission, we may temporarily access precise location during checkout to:

  • Autofill your delivery address using Google Maps

We do not store GPS coordinates. Location access is optional and you may manually enter your address instead.

d. User-Generated Content

Users may upload:

  • Product reviews

  • Review photos

Uploaded photos are visible to other users as part of product reviews.

e. App Activity & Usage Data

We collect information about how users interact with the App, including:

  • App interactions (views, cart actions, checkout)

  • In-app search history

This data helps us operate features and improve user experience.

f. Messages & Communications

We may send:

  • Transactional emails (order confirmations, account notices)

  • In-app notifications and push notifications related to orders and services

g. App Performance & Diagnostics

To improve stability and performance, we collect:

  • Crash logs

  • Diagnostic and performance data

This data is collected using Firebase services.

h. Device Information

We collect device identifiers such as:

  • Firebase Installation ID

  • App instance identifiers

These are used for app functionality, analytics, security, and fraud prevention.

2. How We Use Your Information

We use collected data for:

  • App functionality and order fulfillment

  • Account creation and management

  • Customer support and communication

  • Analytics and app improvement

  • Security, fraud prevention, and compliance

  • Diagnosing crashes and fixing bugs

We do not sell user data.

3. Data Sharing

We do not share personal data with advertisers.

We may use trusted service providers (such as Firebase, Google Maps, and payment gateways) that process data on our behalf to:

  • Provide analytics

  • Enable maps and address autofill

  • Process payments securely

These providers are required to protect your data.

4. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption in transit

  • Secure access controls

However, no system is 100% secure.

5. Data Retention

  • Account and order data is retained as long as your account is active

  • Some transaction data may be retained for legal or tax compliance

  • Diagnostic data is retained for performance and security analysis

6. Account & Data Deletion

You may delete your account and associated data at any time:

When deleted:

  • Personal data and order history are removed within a reasonable timeframe

  • Certain records may be retained if required by law

If you cannot access your account, contact us at:
???? info@neptchtopup.com

7. Children’s Privacy

Neptch is not intended for children under 13. We do not knowingly collect data from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

info@neptchtopup.com
https://neptchgaming.com